Premium Enablement for HPE VM Essentials See the program sizes

Premium Enablement for HPE VM Essentials

Four programs, sized to your migration.

Your self-service licenses give you the RiverMeadow platform. Premium Enablement puts our experts beside you for the install, the setup, and your first migrations. Here are the four program sizes, from Starter to Large, so you can see where your estate lands.

See the program sizes See what's included

Compare the four sizes below, then talk to a specialist or grab the Program Overview.

Who we are

First, a quick hello.

RiverMeadow is workload mobility automation. We help teams migrate, optimize, and modernize workloads across hybrid and multi-cloud environments, all from one platform.

We're the software behind fast, low-downtime migrations, not another managed-services shop. That's what makes Premium Enablement different: we get our platform installed, configured, and proven in your environment, so your team can move with confidence.

Next, take a look at the four program sizes below. Every one includes the same four-step engagement, install through hypercare. The only thing that changes is how much estate, pilot scope, and support time comes with it.

See the programs
  • One platformMigrate, optimize, and modernize across hybrid and multi-cloud environments.
  • Fast, low-downtime migrationsAutomation carries the load, so a move doesn't turn into a long outage.
  • Hands-on help when you want itPremium Enablement adds our experts to your self-service licenses, sized to your estate.

Program sizes

Four programs, sized to your migration estate

Every program includes the same four steps, install through hypercare. The only thing that changes is how much estate, pilot scope, and support time comes with it.

Starter

Up to 250 workloads

Pilot scope
3 VMs
Hypercare
15 days
Weekly support
Up to 2 hrs

Small

251 to 500 workloads

Pilot scope
5 VMs
Hypercare
30 days
Weekly support
Up to 4 hrs

Medium

501 to 1,000 workloads

Pilot scope
10 VMs
Hypercare
60 days
Weekly support
Up to 6 hrs

Large

1,001 to 2,000 workloads

Pilot scope
25 VMs
Hypercare
90 days
Weekly support
Up to 8 hrs

More than 2,000 workloads? Estates that size get a custom quote from our team. Talk to a specialist below and we'll scope the right program with you.

Every program includes

  • Install
  • Configure
  • Pilot
  • Post-Pilot Hypercare

Programs start as low as $25K, scoped to your environment.

Premium Enablement and RiverMeadow Managed Migration Services are alternatives, not a combined package. If RiverMeadow begins performing production migrations under this engagement, it converts to Managed Migration Services or requires a separately priced change order.

What's included

Four steps, from install to hypercare

A fixed-scope, hands-on engagement designed to get your migration production-ready, validate the environment, and de-risk your move to HPE VM Essentials. RiverMeadow installs and configures its own Workload Mobility Platform in your target environment, proves it with a representative pilot migration, and stays with you through a post-pilot hypercare window sized to your migration estate.

01

Install

RiverMeadow installs the RiverMeadow Workload Mobility Platform into your target environment, stood up to spec and ready to work.

02

Configure

We configure compute, networking, and storage for production readiness, aligned to your operational and security requirements.

03

Pilot

We execute a representative pilot migration and validate workloads on HPE VM Essentials to confirm the target before you scale.

04

Post-Pilot Hypercare

A dedicated point of contact provides expert guidance and issue resolution during defined support hours as you ramp production migrations.

Good to know: this offer covers lift-and-shift migration support only, moving existing VMs onto HPE VM Essentials as-is. RiverMeadow's OS modernization capability, like upgrading or re-platforming the guest OS during migration, is not included at any tier and is available as a separate, add-on purchase.

Post-pilot hypercare

How hypercare works

Included

  • A dedicated, named point of contact
  • Break/fix and troubleshooting for the RiverMeadow platform we install and configure, and the migrated estate
  • Configuration and operational guidance during the window
  • A recurring check-in and knowledge transfer to your team

Not included

  • 24/7 or follow-the-sun coverage, or any response or resolution SLA
  • Workloads or infrastructure outside the agreed pilot and migration scope
  • Third-party products, feature development, or customization
  • General IT or help-desk support
  • OS modernization (available separately)

Support hours: Monday to Friday business hours (8x5) in a single time zone agreed at kickoff, excluding local public holidays. Coverage is not 24/7 and does not follow the customer's local clock. Best-effort and reactive: requests are worked in the order received, with no response or resolution SLA. Weekly hours are non-cumulative: unused time does not roll over, and work beyond the weekly cap is scheduled next-available or handled via change order.

Common questions

Good things to know before you decide

What do my self-service licenses already include?
Your complimentary self-service licenses include access to the RiverMeadow platform, product documentation, and the Zendesk support portal for product-related issues. They don't include installation services, platform configuration, initial environment setup, migration execution services, training or onboarding workshops, or architecture review and migration planning. Premium Enablement is how you add that hands-on help.
Is this the same as Managed Migration Services?
No. They're two different paths, and customers choose one. Premium Enablement gets our platform installed, configured, and proven, then supports your team as you ramp production migrations. If RiverMeadow begins performing production migrations under this engagement, it converts to Managed Migration Services or requires a separately priced change order.
Does Premium Enablement include OS modernization?
No. This offer covers lift-and-shift migration support only. OS modernization is not included at any tier and is available as a separate, add-on purchase.
What are the hypercare support hours?
Monday to Friday business hours (8x5), in a single time zone agreed at kickoff, excluding local public holidays. It isn't 24/7 coverage, and there's no response or resolution SLA: requests are worked in the order received. Weekly hours don't roll over.
What if my estate is bigger than 2,000 workloads?
Talk to us. Estates above 2,000 workloads get a custom quote, and a specialist will scope yours directly using the form just above this FAQ.

Not sure which program fits?

Compare the four program sizes, or talk to a specialist for a one-on-one recommendation.

See the program sizes